Support
Managed Services for BI Platforms, Cloud Data Platforms and Data Pipelines
You can focus on progress and innovation rather
than keeping the lights on.
Our KeepWatch team turns tools like Tableau, Power BI, Sigma, Snowflake, Databricks and modern orchestration frameworks into a calm, predictable part of your business instead of a constant source of risk and distraction.
We do this through:
Expert management for BI platforms, cloud data platforms and enterprise data pipelines.
24/7 monitoring, alerting and incident response for critical analytics systems.
Embedded/dedicated technical advisor focused on stability, ownership and clear direction.
Customers Turn to
KeepWatch When...
- BI Platforms are Mission-CriticalDowntime in Tableau, Power BI Sigma or similar tools would halt decision-making.
- Cloud Data Platforms Power Core AnalyticsCost, performance and governance with Snowflake, Databricks or similar tools are hard to manage internally.
- Teams are Losing Time and Trust to Failed RefreshesBroken pipelines, reactive firefighting and sometimes a small number of admins hold too much responsibility across these environments.
- They are Planning or Stabilizing a MigrationMoves to cloud services like Tableau Cloud or Snowflake and need reliable, long‑term support.
What We Watch and Run
- Continuous monitoring of platform performance and health.
- Managed upgrades and patching for server components and agents.
- Backup management and best practices.
- License management and usage optimization.
- Incident response, troubleshooting and root‑cause analysis.
- Performance optimization across infrastructure and application layers.
- User, role and site management, including integration with identity providers.
- Extract scheduling, monitoring and failure resolution (including Bridge where required).
- Disaster recovery and business continuity planning.
- Site and project governance: Permissions, content organization and alignment.
- Documentation of administrative knowledge and recurring service reviews with your TAM.
Typical products:
Snowflake Data Cloud, Snowpark, Snowpipe, and similar capabilities on platforms like Databricks, BigQuery, Azure Synapse, Microsoft Fabric and Amazon Redshift where appropriate.
Scope:
- 24/7 monitoring of platform usage and health metrics with automated alerting.
- Periodic health checks for warehouses, databases, stages and ingestion services.
- Warehouse or compute tuning (sizing, auto‑suspend/resume, schedules).
- Cost governance: Regular cost and capacity reporting plus optimization recommendations.
- Change coordination for new platform features and account parameters.
- Security hardening, network configuration review and compliance‑oriented reporting.
- Backup and recovery strategy oversight, including platform‑specific capabilities such as Time Travel and replication on Snowflake.
- User and role administration, including SSO group alignment.
- Documentation and regular service reviews with your TAM.
Typical products:
Snowflake (Snowpipe, Tasks, Streams, Stored Procedures), Databricks (Workflows, Delta Live Tables, Jobs), dbt Cloud / Core, Matillion, Fivetran, Azure Data Factory and more.
Scope:
- 24/7 monitoring of pipeline execution, performance and overall health.
- Incident response for pipeline failures, troubleshooting and root‑cause analysis.
- Performance optimization and resource utilization tuning.
- Configuration management, deployment coordination and change tracking.
- Integration and dependency management across runtimes and cloud services.
- Data quality monitoring, validation rules and data integrity checks.
- Pipeline cost analysis and optimization across platforms.
- Orchestration management and cross‑platform workflow coordination.
- Documentation and quarterly health/best‑practice consultations with your TAM.
How KeepWatch Works Day to Day
Designed to be simple, predictable and aligned with how you already work.
Onboarding and Definition
We define scope across BI platforms, cloud data platforms and pipelines, connect monitoring and access, and document dependencies and business priorities.
Technical Account Manager and Reviews
A dedicated Technical Account Manager leads regular reviews, walks through health and cost trends, and brings concrete optimization and governance recommendations.
Monitoring, Administration and Response
Our engineers watch your systems around the clock, respond to alerts, resolve incidents and handle routine administration across each layer of the stack.
Post-Migration Support
Works in concert with migration offerings (for example, Tableau Cloud Migration or cloud data platform migrations) and project services so transitions hand off cleanly into ongoing operations.
Over time, you’ll interact with the same small, senior team to address your needs. They’ll come to know your environment like it’s their own, and they’ll reliably be there for you.
KeepWatch can be the trusted operating backbone for your most complex, critical environments.
Partner with our senior engineers and architects for an elevated, premium managed service across your BI platforms, cloud data platforms and data pipelines.
